If, for any reason, you change your mind and would like to return your order after delivery, we are happy to offer you a refund or exchange provided your item is unopened and in the original packaging. This option is available for twenty one days after you receive your order.
In compliance with Distance Selling Regulations, we will accept returned items even if you have opened the goods to inspect them. You are entitled to a refund provided you notify us within seven working days* of the day after delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with your order. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed.
*'working days’ means all days other than Saturday, Sunday and public holidays. To exercise this right you need to contact us within the seven working day period on 0844 553 2321 or email firstname.lastname@example.org
We will provide a full refund for the cost of the product plus the delivery charge paid (from original order). Refunds will be credited to your payment card within twenty one working days.
We do not cover the postage costs for returning the goods to us.
What happens if my product arrives damaged?
On rare occasions, a product may get damaged in transit. If you do receive a damaged product, please call us within 48 hours on 0844 553 2321 and we will send a pre-paid bag to enable you to return your order to us at no cost to you. We will then either refund the cost of the product plus the delivery charge paid (from original order) or replace your product(s).
What happens if my item is faulty?
If the fault happens within twenty one days of the date of delivery, you have the option of either a refund or an exchange. After twenty one days the item would be covered by the one year manufacturer’s warranty period and will be repaired.
Please note that we may ask to inspect the goods to confirm any fault before a refund or an exchange is processed
If the fault occurs within twenty one working days, please call us on 0844 553 2321 and we will send a pre-paid bag to enable you to return your order to us at no cost to you.
Unit 13, St Martins Way
St Martins Business Centre
Bedford, MK42 0LF, United Kingdom